Comment, opinion and market developments…
We live and breath housing. We are passionate about all things housing repairs, both during the sales cycle and throughout our time working together we expect to challenge that way you think and have you challenge us back.
Find out what we think about what is happening in the sector and join the debate with us.
Improving productivity with a new age of repairs management technology
Is your current housing repairs solution delivering the benefits that you expect or are you being left behind with a solution which is no longer fit for purpose? The systems being used in the Housing Repairs sector today haven’t changed much over the past 20 years and most organisations run [...]
Why SOR codes are important
Firstly, I have only used the term SOR codes because this is how most people in the Housing Repairs sector think about this issue - I really just mean having codes that describe what work you did. Secondly, I acknowledge that there has been more than enough debate on this [...]
Do we care about job costing?
It might seem a strange question as surely the answer is “yes, of course”, but when you go around the country and look at how job costing is actually being managed, much of the time you would conclude - “well obviously not then”. Many repairs managers have told me matter [...]
The truth about scheduling
Dynamic scheduling was introduced to the housing repairs market in 2002, so 15 years ago, and the majority of housing repairs services have implemented specialist software to help manage this process. Myself and Richard now run Cloud Dialogs but started working together when we formed Xmbrace and introduced the market [...]