News updates

Keep up to date with the latest developments at Cloud Dialogs.

Hear about new projects, business changes as we grow and key changes in the service.

Leading Field Service Management Software Company Totalmobile Announces Strategic Acquisitions of CloudDialogs to Strengthen Market Share and Product Capability

5th February 2019 – Belfast-based Totalmobile, a leading innovator in Field Service Management (FSM) and Mobile Workforce Software Solutions, has announced the strategic acquisition of CloudDialogs, which will add significant scale, new market verticals and improved products into the Totalmobile Group. Following a transformational year in 2018 (which saw [...]

Blackpool Coastal Housing join the Cloud revolution

Blackpool Coastal Housing have chosen Service Connect for their property services business. Tight integration to BCH’s Orchard Housing system is being delivered through Manifest Software Solutions’ Universal Adapter and a rapid 4 month implementation will let Blackpool benefits from the advanced capabilities of Service Connect with the minimum disruption to [...]

East Midland Housing Group goes live on Service Connect

East Midlands Housing Group own and manage over 18,000 properties spread across a huge territory stretching from Northampton to Buxton. The project to implement Service Connect was part of a major group re-organisation that involved bringing previously separate DLOs under a single management structure, centralising work planning functions, harmonising business [...]

Homes for Haringey focuses on performance with Service Connect

Delivering 60,000 repairs and all major building works to the Council’s 20,000+ properties and dwellings, Homes for Haringey, part of London Borough of Haringey Council, implemented Service Connect to help continue their drive for service improvement. Having reduced operating costs by over £4m in 3 years, Haringey’s previous interfaced systems [...]

Saxon Weald implement Service Connect for Void, Planned & Cyclical Works

Saxon Weald, a Horsham based Housing Association with around 4,000 properties, has successfully implemented Service Connect to manage their in-house Void, Planned and Cyclical Works teams. The solution is tightly integrated to SWH’s Orchard Housing software and provides an end to end solution from initial site surveys to completion invoicing [...]

Charnwood BC targets efficiencies with Service Connect implementation

Charnwood Borough Council’s Property Services and Asset Management teams have gone live on Service Connect. Orders are raised in Charnwood’s QL Housing system and appointed in Service Connect. The work planners at Charnwood are one of the most experienced teams around and are incredibly positive about the switch to Service [...]

Adactus breaks the mould with 10 day implementation

Adactus Housing have decided to use Care Connect to deliver a complete business solution to their Supported Housing and Sheltered Housing teams. The system is being used for everything including providing a core customer database, managing Needs Assessments and Support Plans, recording all interactions, scheduling all routine checks and full [...]